Kotak Mahindra Bank Reviews 2025: Kotak Mahindra Bank is one of India’s leading private sector banks, headquartered in Mumbai, Maharashtra. While the bank has grown rapidly over the years, customer experiences reveal a mixed picture. Trustpilot reviews for Kotak Mahindra Bank currently show a low TrustScore of 1.5 out of 5, based on over 150 reviews, with 91% of customers rating it 1 star. This article explores the common issues faced by customers, real-life experiences, and tips to deal with the bank effectively.
Customer Experiences
1. Unexpected Deductions and Penalty Charges
Several customers reported that the bank deducted money from their accounts without prior notice. One customer mentioned that despite following up multiple times with the loan department, unexplained deductions continued, leaving the account holder frustrated and financially stressed.
“Despite repeated attempts to contact support, I received no resolution, no explanation, and no accountability. This entire experience reflects serious lapses in customer service.” – Aniket Mishra
2. Delayed Salary Credits and Account Issues
Salary account holders have complained about delayed crediting of salaries, creating financial difficulties. One user advised others not to open a salary account with Kotak, citing repeated delays and poor service.
“I am already stuck because my salary comes very late, and there is no accountability from the bank.” – Prince Dwivedi
3. Poor Customer Service and Unresponsive Staff
A recurring theme is poor customer service. Many reviewers mentioned untrained staff, broken promises, and no follow-up on complaints. Changing relationship managers frequently was another common problem.
“RMs keep changing every hour, and no one has accountability. Branches are chaotic, and it is a miracle if they pick up calls.” – Pranesh Muralidhar
4. Digital Banking and App Complaints
Kotak’s banking apps and websites were criticized for being laggy, confusing, and unreliable. Customers struggled with paying loans online, updating KYC, and using the Kotak 811 application.
“The banking app interface is laggy, UI is complicated, and staff are unable to solve simple problems without involving multiple people.” – Neel Bhatt
5. Insurance and Mis-sold Products
Several reviewers reported issues with insurance products sold by Kotak Bank. Customers felt misled by promises of easy withdrawals or benefits, only to face difficulties later.
“I was lied to and forced to invest in insurance policies. Now, no one responds, and my money is stuck.” – Lalitha D
Common Issues Highlighted
After analyzing the reviews, the following problems appear most frequently:
- Unexplained deductions and hidden charges
- Delayed salary or loan processing
- Untrained and unresponsive staff
- Frequent change of relationship managers (RMs)
- Complicated app interface and digital banking issues
- Mis-sold insurance and investment products
Tips for Kotak Customers
- Double-check all transactions – Regularly review your account to ensure no unexpected deductions occur.
- Document communication – Keep records of emails and calls with the bank.
- Escalate unresolved issues – Contact branch managers or regulatory authorities if customer service fails.
- Be cautious with new products – Verify insurance or investment products before committing.
- Consider alternative banks – If digital banking and support are crucial, other private or public sector banks might offer better reliability.
Conclusion
While Kotak Mahindra Bank has established itself as a major player in the Indian banking sector, customer reviews reveal serious issues in service quality, transparency, and digital banking reliability. Most complaints revolve around unresponsive staff, unexpected deductions, and mis-sold products. Potential customers should carefully evaluate their needs and proceed with caution.
If you already bank with Kotak, staying vigilant and maintaining proper records is key to avoiding problems.
Disclaimer:
The information provided in this article is based on publicly available customer reviews from Trustpilot and other sources. This content is intended for informational purposes only and does not constitute financial advice. Experiences with Kotak Mahindra Bank may vary from person to person. We encourage readers to conduct their own research and contact the bank directly for any queries or concerns regarding their services, accounts, or products.
Braj Verma is a resident of Rajgarh in Madhya Pradesh and is a content writer and freelancer by profession. He has a degree in Political Science from Barkatullah University, Bhopal. He has expertise in subjects like credit cards, banking, loan, insurance, political analysis and digital marketing.