Bajaj Finance Personal Loan Customer Care Number: Bajaj Finance has been one of India’s most trusted names in financial services, providing a diverse range of financial products, including personal loans. Policies offered by Bajaj Finance include loans for employed people as well as self-employed professionals and are excellent for those in need of instant cash to cater to emergencies. The company promises the best in terms of services and support to its customers.
Indeed, a customer has access to an all-encompassing care system with Bajaj Finance. Customers can now reach out to the company either through toll-free numbers, email support, SMS services, or on social media sites where they can place any query with ease and access the offered services. Checking your loan application status, updating your contact details and addressing any other issues, Bajaj Finance promises to have solid solutions through its customer care section.
Whether you have just a simple query about EMI payments or want to know everything related to the documentation required for getting a loan, Bajaj Finance’s customer care is just a call or message away. Keep reading and know about such ways to connect with it and avail yourself of their wonderful services.
Bajaj Finance Personal Loan Customer Care Numbers
Toll-Free and Helpline Numbers:
- Toll-Free Number: 8698010101
- Helpline for Existing Customers: 020-3957-5152 (Call charges apply)
- Loan Queries (Non-Durable Finance): 020-3957-4151
The digits must be accessible from both registered and unregistered mobile numbers. A non-registered caller must type a 7-digit customer ID, or else an EMI card number for authentication, before being connected to the numbers.
Quick Tips:
- Ensure you have your details handy for faster assistance.
- Use these numbers to check your personal loan application status or resolve other concerns.
Bajaj Finance Personal Loan Customer Care Email IDs
For written queries, customers can use the following email addresses:
- General Queries: wecare@bajajfinserv.in
- Personal Loan-Specific Queries: personalloans1@bajajfinserv.in
If no response is received within 10 days, customers can escalate their concerns to the grievance redressal team:
- Grievance Redressal Team: grievanceredressalteam@bajajfinserv.in
- National Head – Customer Experience: customerexperiencehead@bajajfinserv.in
Expect a response within 48 hours. Additionally, requests can be submitted via the Bajaj Finserv portal or mobile app for quicker resolutions.
Bajaj Finance Corporate Office Address
For postal communication, customers can write to:
Bajaj Finserv Corporate Office:
4th Floor, Bajaj Finserv Corporate Office,
Off Pune-Ahmednagar Road,
Viman Nagar, Pune – 411014
Contact Number: 020-3957-5152
Email: wecare@bajajfinserv.in
Grievance Redressal Contact Details
If your complaint requires escalation, reach out to the Grievance Redressal Officer:
Mr. Satish Shimpi
Contact Number: 020-71177266
Working Hours: Monday to Friday, 9:30 AM to 5:30 PM
For unresolved cases exceeding the standard resolution time, contact the National Head Customer Experience at customerexperiencehead@bajajfinserv.in.
Bajaj Finance SMS Services
Here are SMS codes for contacting Bajaj Finserv for queries related to loans, account details, etc. SMS services by Bajaj Finserv enable fast access to necessary information.
| SMS Code | Purpose | Send to |
|---|---|---|
| SOL | Product/Loan Query | 9773633633 |
| PL | Personal Loan Query | 9773633633 |
| HELP | Customer Service Support | 9227564444 |
| SOA | Statement of Account | 9227564444 |
| CUSTID | Receive Customer ID | 9227564444 |
Ensure you use a registered mobile number for these services. Standard SMS charges apply.
Bajaj Finserv Missed Call Service
A simple Missed Call to 9810852222 from your registered mobile number will bring you the latest three transactions at a go. Detailed SMS elaboration is to be awaited now.
Social Media Support
Bajafs Finserv remains quite active on social media channels and facilitates customers to post their feedback, complaints, or queries for resolution. Responses are usually quick, so this is a good way to combine the company with its customers.
- Facebook: Bajaj Finserv
- Twitter: @Bajaj_Finserv
- Google+: Bajaj Finserv
Escalate Your Concerns
If your grievance is not resolved within one month, you can escalate the matter to the Reserve Bank of India (RBI):
Address:
Officer-in-charge,
Reserve Bank of India,
Regional Office, DNBS, Fourth Floor,
Opp. Mumbai Central Station, Byculla,
Mumbai – 400 008
For further queries or product comparisons, customers can also reach out to MyMoneyMantra customer care at 1800 103 4004 or email contactus@mymoneymantra.com.
EMI and Loan Information
EMI or Equated Monthly Instalment is the fixed amount that you pay month on month for your loan repayment. It contains the component of interest, as well as the principal.
For detailed repayment schedule, statements or NOC, you can use the above mentioned SMS code or contact customer care.
How to Register Complaints Online?
Bajaj Finserv provides an easy online portal to raise complaints. Use the following steps:
- Visit the Raise a Request page: Raise a Request.
- Log in with your registered mobile number or customer ID.
- Submit your complaint with all necessary details.
For branch-related queries, find the nearest location here: Branch Locator.
Conclusion
Bajaj Finance guarantees flawless communication with all customers using multiple forms, namely a telephone, emails, SMS, and social media. Whether you wish to apply for a new personal loan or need help with an existing one, the company customer care is with you.
Use these channels, and your questions can be resolved quickly, and you can access services without hassle. You must remember all the important pieces of information like customer ID, EMI card number, or registered mobile number in order to process it faster.
Braj Verma is a resident of Rajgarh in Madhya Pradesh and is a content writer and freelancer by profession. He has a degree in Political Science from Barkatullah University, Bhopal. He has expertise in subjects like credit cards, banking, loan, insurance, political analysis and digital marketing.